Can You Dispute a Bad Review on Etsy?
No news is expert news, equally the old adage goes. Only what happens when you lot exercise go news – and that news is bad? More specifically, what happens when you get a bad review on Etsy? It's a bit of a thwarting, for starters. It's unexpected, and it tin can feel like a existent kick in the gut. Peculiarly afterwards spending long hours creating a unique slice for an enthusiastic customer.
Then, what should yous do now that this negative review is putting a blotch on your entire Etsy shop? Get angry? Become fifty-fifty? Not even shut.
And then there's a bad review on your Etsy shop. Don't panic. Don't get mad.
People are entitled to their own opinions (even when those opinions aren't entirely accurate or justified).
Even after bending over backward to create a production that is exactly what'due south described in your listing, bad reviews on Etsy are bound to happen. And if (when) you get a bad review, information technology's best to go along a absurd head about it. The about important thing to call back when it comes to a bad review on Etsy is that one or two bad reviews aren't the end of the world. Ultimately, it's how you reply to a bad review that matters well-nigh.
It's not uncommon for Etsy buyers to leave bad reviews on your product, fifty-fifty if it has nothing to do with the particular you actually created.
"Tracking shows my bundle was delivered, but it'due south non on my doorstep."
"Product arrived in a damaged box."
"Commitment from LA to Sri Lanka took more than 2 days."
"I emailed Etsy, only got no response."
The near important thing to recollect when it comes to a bad review on Etsy is that one or two bad reviews aren't the terminate of the globe. Ultimately, it's how yous respond to a bad review that matters most.
So when yous practice have the first read of a bad review, take a deep breath, don't take it personally, and sympathise that there is a way (quite often several ways) for yous to handle and possibly even remove this negative review.
Does your bad review on Etsy go confronting Etsy's guidelines?
Etsy has a stringent set of rules that your customers must bide by when leaving reviews.
Reviews cannot:
- Contain private information
- Incorporate obscene, racist, or harassing linguistic communication or imagery
- Violate Etsy'due south Anti-Discrimination Policy
- Contain prohibited medical drug claims
- Comprise advertizement or spam
- Are merely near things outside the seller's control, such as a shipping carrier (mentioned past name), Etsy, or a third party
- Contain threats or extortion
- Include shilling or otherwise falsely inflate a shop's review score
As mentioned earlier, many Etsy buyers often leave reviews for things out of your command, like shipping times or lack of options.
If y'all feel that your negative feedback goes against any of these guidelines, become ahead and report it to Etsy.
Remove emotion from getting a bad review on Etsy
If you find that your review doesn't go against Etsy's guidelines, it's and then time to actually call up about the source of the negative review – what's the customer really saying?
The best way to start looking at your bad review objectively is to remove the emotion.
Much easier said than done, yes, only disquisitional if y'all're to get to the source of the problem.
How would you translate the feedback if you weren't selling the product, operating the shop, or running the concern? Are you 'hurt' by the bad review because y'all spent a lot of fourth dimension going the actress mile for the client, or does the customer actually take a point?
Try your utmost to remove the 'personal' out of the negative review, and you'll brand inroads equally to finding out what really fabricated your customer leave this review.
Answer privately…
The next best step is to follow upwards with the customer privately and enquire for more information nearly the negative review.
Quite often, negative reviews are left on the pages of Etsy sellers who… well, only don't care. Past reaching out to your customer and asking for them to articulate the trouble a little more than, well, that may be all that'southward needed to clear the air and get them to remove their bad review.
You can do this by sending them a message under "Orders and Shipping."
From here, you tin enquire for more information and attempt offering a solution to brand them happy. Recall, you're reaching out to enquire questions, so be open to listening. Focus on clearing up any misunderstandings and finding a solution, rather than finding excuses and trying to pass the blame. A quick response and focusing on the solution rather than the trouble volition help you go your lousy review inverse sooner rather than after.
…and then respond publically
If you've tried to solve the trouble privately, but your customer won't compromise and work with yous, then it'south best to follow up with them in a public reply to the negative review itself.
Remember to:
- Keep it curt and to the signal
- Be professional
- Address their concerns and what you lot've done equally a consequence
- Explain what you're willing to exercise to solve the problem
- Focus on your product and the service, not the reviewer
Keep in mind, if you respond publically to a review, the heir-apparent won't be able to change their original review or rating, even if yous delete your response. So information technology's all-time to requite it some fourth dimension after you reach out to them privately, since that may encourage the buyer to change their review.
Check out your product listing.
Accept another read of your negative review, and and then go over your images and product listing with a fine-tooth comb.
Is the information on your list correct?
Side by side, ask yourself if the data could be better?
Are your listings describing sizes accurately, and are your photos presenting your colors correctly?
Giving your product pages the one time over and updating shipping information, returns and descriptions once you get a negative review can assistance you lot ensure that the same negative review doesn't happen again.
Conclusion
To sum upwards, a negative review on Etsy isn't anything to lose sleep over. Merely, on the other paw, ongoing bad reviews are something you should seriously nip in the bud.
But, in conclusion, maybe "worry" isn't the right term. When warranted (and that's an important disclaimer), effective criticism can give you a chance to make improvements, providing a meliorate product and feel for your client.
That being said, it's crucial that you put the proverbial olive branch out to your client and try and find a solution for both parties. If a solution can't be reached, a public response to your negative review can show that you wanted to fix it and perhaps even do more than adept for your shop!
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Source: https://blog.marmalead.com/i-received-a-bad-review-on-etsy-now-what/
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